FAQ

We specialise in a wide range of high-quality Christmas decorations including: Christmas ornaments (glass ornaments, baubles, hanging ornaments), themed collections (Christmas Elves, Nativity sets, Nutcrackers, Santa Claus figures), seasonal home decor (Christmas villages, snow globes, water lanterns), outdoor decorations, and unique themed items like our Birds & Butterflies and Gingerbread Candy Christmas collections.

Absolutely! We carefully curate our collection to ensure we offer only the highest quality Christmas decorations. Our products feature fine craftsmanship and attention to detail, ensuring they become treasured parts of your holiday traditions for years to come.

Yes! While we’re especially busy during the holiday season, we offer our “Christmas in July” promotions and maintain our full inventory throughout the year so you can plan ahead for the festive season or celebrate halfway through the year.

All orders are shipped from our facility in Petina, Australia, where we carefully package your festive treasures with the utmost care.

We offer two convenient shipping options:

• Standard Shipping ($12.95 flat fee): Shipped via DHL or FedEx, processed in 1-2 business days, delivered within 10-15 days after dispatch
• Free Shipping: For orders over $50, shipped via EMS, delivered within 15-25 days after dispatch

Orders are processed within 1-2 business days. Delivery times then depend on your location and shipping method selected (10-15 days for standard shipping, 15-25 days for free shipping).

We ship worldwide except to Asia and some remote areas due to logistical constraints. If you have questions about your specific location, please contact us at [email protected].

Yes! Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s journey to your doorstep.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely. We use industry-standard encryption and security measures to protect your payment information, ensuring a safe shopping experience.

While creating an account allows us to save your information for faster future checkout, you can also checkout as a guest without creating an account.

We offer a hassle-free return policy within 15 days of receipt. If any item doesn’t meet your expectations, simply contact us to initiate a return.

Please contact our friendly customer service team at [email protected] with your order details and reason for return. We’ll guide you through the simple process.

We carefully package all items to prevent damage during transit, but if your item arrives damaged, please contact us immediately at [email protected] with photos of the damaged product and packaging, and we’ll gladly send a replacement or issue a refund.